UNITED INDIA INSURANCE CO. LTD. VS LEVIS STRAUSS (INDIA) PVT. LTD.
UNITED INDIA INSURANCE CO. LTD. VS LEVIS STRAUSS (INDIA) PVT. LTD. - Supreme Court Case Decision 2022 -
IN THE SUPREME COURT OF INDIA
CIVIL APPELLATE JURISDICTION
CIVIL APPEAL NO. 2955 OF 2022
UNITED INDIA INSURANCE CO. LTD. ...APPELLANT
LEVIS STRAUSS (INDIA) PVT. LTD. …RESPONDENT
S. RAVINDRA BHAT, J.
1. This appeal questions an order of the National Consumer Disputes
(hereinafter, “NCDRC”) which allowed the insurance
claim of Levi Strauss (India) Pvt. Ltd. (hereinafter, “Levi / insured / respondent”).
Prior to this order, United India Insurance Co. Ltd. (hereinafter, “insurer /
appellant”) had repudiated the policy issued to Levi.
2. The insurer issued to Levi a Standard Fire & Special Perils Policy
(hereinafter, “SFSP Policy”), for the period of 01.01.2007 to 31.12.2007. This
policy covered Levi’s stocks while in storage for the sum of ₹ 30 crores. Levi
obtained another SFSP Policy for the period of 01.01.2008 to 31.12.2008 on
similar terms. Meanwhile, the parent company of Levi (i.e., Levi Strauss & Co.)
had obtained a global policy from Allianz Global Corporate & Specialty
(hereinafter, “Allianz”) for the period of 01.05.2008 to 30.04.2009, covering
1 C.C. No. 213/2011, dated 01.08.2019.
stocks of all its subsidiaries, including Levi. The coverage through this stock
throughout policy (hereinafter, “STP Policy” or “foreign policy”) was for $10
million in any one vessel or conveyance, and $50 million in any one location.
The parent company also got another “all risks” policy (hereinafter, “AR Policy”)
issued by Allianz for the same period i.e., from 01.05.2008 to 01.05.2009
covering the stocks of its subsidiaries throughout the world being commercial
lines policy. The limit of liability of the AR Policy was up to $ 100 million.
3. During subsistence of all these policies, on 13.07.2008, a fire broke out in
one of the warehouses containing Levi’s stocks. On 18.07.2008, Levi claimed
₹12.20 crores from the insurer. The claim form furnished to the insurer on that
date valued extent of loss to be slightly higher at ₹ 12.5 crores. However, on the
instructions of the global insurer of the parent company, the Surveyor & Loss
Assessor Mr. K.P. Sen submitted a status report on 28.07.2008 provisionally
assessing the loss at a higher figure of ₹14.30 crores. The insurer i.e., the
appellant appointed its professional surveyor, Professional Surveyors and Loss
Adjusters Pvt. Ltd., for an assessment. The surveyor submitted the final Survey
Report dated 08.08.2009 assessing the net loss at ₹11.34 crores. The insurer’s
report recommended that it was not liable for the claim in view of Condition No.
4 in the SFSP Policy due to the policies issued by Allianz.
4. After considering the materials including Survey Report and the conditions
of the policies, the insurer repudiated Levi’s claim on 11.09.2009. The
repudiation letter stated as follows:
“The affected stocks in the present claim, at the hands of the logistics
provider would squarely fall within the scope of the aforesaid Marine cover,
in storage in the course of movement to retail locations.
Condition No.4 of the Fire Policy issued by us reads as under: -
“4. This insurance does not cover any loss or damage to
property which, at the time of the happening of such loss or
damage is insured by or would, but for the existence of this
policy, be insured by any marine policy or policies except in
respect of any excess beyond the amount which would have been
payable under the marine policy or policies had this insurance
not been effected."
The Fire Policy thus excludes liability for such loss payable
under marine policy, had the Fire Policy not been effected.
In view of coverage under the Companies Insurance Policy being a marine
cover, Condition No.4 of the Fire Policy is attracted and you have to recover
the loss from the marine policy.
In fact Clause 47 of the marine policy stipulates that "where the Assured....
Are obligated by legislation or otherwise to arrange insurance locality, they
shall continue to have the full benefits of these insurance in respect to difference
in perils insured:...."
Therefore, Clause 47 rather than excluding liability in such cases of local
Policy being available, agrees to pay where loss is not payable under such local
policy. The aforesaid clause is thus intended to operate even in respect of
property required to be insured locally, to the extent that the local policy may
not apply. In this case since the Fire Policy excludes liability where there is a
marine policy, it is a situation contemplated by Clause 47 and therefore marine
policy cannot refuse to answer the claim.
Accordingly, the Companies Insurance Policy being applicable to the
affected stocks and there is nothing to indicate that the extent of liability for
insurer thereunder would be less than the loss suffered, we have no liability
under the fire Policy issued by us.
We therefore regret our inability entertain the claim.”
The Complaint and Proceedings before NCDRC
5. Levi approached NCDRC with its complaint under Sections 21 and 22 of
the Consumer Protection Act, 1986 (hereinafter, “Act”). It alleged that in view
of Section 25 of the General Insurance Business (Nationalization) Act, 1972
(hereinafter, “Nationalization Act”) it was obligated to obtain a policy issued by
a domestic insurer to cover various risks, and that as a consequence, the condition
in Clause 47 of the STP Policy (which guaranteed coverage of the foreign policy
in the event that the insured was obliged to seek domestic policy) was met.
6. It was further argued that the SFSP policy was to cover loss exclusive of
$50 million inventory, which was the limit indicated in the STP Policy. Levi
alleged that claim repudiation on the ground that the risk was covered by the
global insurance policies (the STP Policy included) was contrary to Clause 41 (on
‘other insurance clauses’) of the STP Policy. In fact, Levi also argued that Clause
41 provided that if any fire insurance was specifically available to it, the STP
Policy would be void to the extent of such being available.
7. The insurer’s defence was that the SFSP Policy did not cover any loss or
damage to the property which at the time of the happening of such loss or damage
was insured, and which, but for the existence of the SFSP Policy, was insured by
any marine policy or policies except in respect of any excess beyond the amount
which would have been payable under such marine policy. The insurer argued
the fire policy issued by it, therefore excluded liability in respect of property
covered by marine policy. The further argument was that in Condition No. 4 of
the SFSP Policy, coverage under the marine policy i.e., the STP policy, was
excluded. It was submitted that Levi could (and did) recover loss from the STP
Policy. In this regard it was argued that Clause 47 of the STP Policy would
continue to cover the insured if the local laws or other conditions obligated the
insured (i.e., Levi) to arrange insurance locally. In the present case, it was
submitted that Levi was not obliged to secure a domestic policy.
The Impugned Order
8. The impugned order allowed Levi’s complaint. The NCDRC did not
finally decide whether the STP Policy was a marine policy. It held, on a
consideration of Clause 47 of the STP Policy, that to the extent of the insured risk
being covered by the domestic policy, coverage by the STP Policy stood
excluded. The impugned order was based on the reasoning that there was
difference in the perils insured and the conditions and / or limits of liability under
the domestic policy and the STP Policy. Therefore, the loss of profit which Levi
would have earned on sale of the damaged/destroyed cost was payable to it by
Allianz, whereas the loss suffered by Levi to the extent of the cost of those goods
would be reimbursable under the domestic policy issued by the insurer. After
noting that Levi had received $4.54 million (which, when converted into Indian
currency, worked out to be ₹ 19.52 crores), the claim was allowed to the extent
of ₹ 1.78 crores.
Contentions of the Parties
9. Mr. A.K. De, learned counsel appearing for the insurer argued that on a
reading of the STP Policy issued by Allianz, fire risk in question was covered by
virtue of the STP Policy being applicable whilst in transit and/or in store or
elsewhere, including whilst at retail locations. It was argued that the impugned
order erroneously interpreted Condition No. 4 of the SFSP Policy issued by it
(i.e., insurer) and Clause 47 of the STP Policy (issued by Allianz) to hold that the
loss caused to the goods was covered by the SFSP Policy, and loss of earnings of
Levi was covered by the STP Policy. It was argued that there was no basis either
in the pleadings or in the material on record to bear out this distinction.
10. It was pointed out that the NCDRC completely overlooked the fact that in
the claim form dated 18.07.2008, Levi specifically alleged that it suffered a loss
of ₹12.4 crores, and against this, received $4.54 million (equivalent to ₹ 19.52
crores) from Allianz. Clearly, on its own showing, Levi collected far more than
the actual loss admitted by it. It was also argued that the NCDRC erred in not
considering the facts of the case and in upholding Levi’s argument that the STP
Policy covered the loss sustained by virtue of loss of profit in addition to the cost
of goods destroyed, and that the SFSP Policy covered only loss. It was argued
that the loss suffered or included was a composite one which could not be
bifurcated in the manner that NCDRC was persuaded to, at the behest of Levi.
11. Mr. Joy Basu, learned senior counsel for Levi argued that by virtue of
Clause 47 of the STP issued by Allianz, the findings of the NCDRC were justly
warranted. It was urged that the primary obligation by law to arrange insurance
locally i.e., through a domestic insurer, reflected the statutory mandate which
arose in this case by virtue of Section 2(c)(b) of the Insurance Act, 1938
(hereinafter, “Act”) and Section 25 of the Nationalization Act. It was also urged
that arguendo, if it were to be held that there was no legal obligation,
nevertheless, Clause 47 contemplated other obligations by use of the term “or
otherwise”. In the present case, Levi was under a contractual obligation – in
addition to its obligation under Section 25 – to cover its risk under a domestic
policy. In such an event, by the virtue of Clause 47, the primary liability towards
the insured risk lay with the domestic insurer, i.e., the appellant.
12. It is submitted that if such a domestic policy had not been availed, there
would’ve been non-compliance of Clause 47 of the STP Policy which would have
entitled Allianz to repudiate any claim if and when made by the parent company
of Levi. It was further argued that Clause 47 of the STP Policy had to be read
harmoniously with Condition No. 4 of the SFSP Policy. The coverage under both
policies was envisioned to be mutually exclusive.
13. It was argued next that by virtue of Clause 47 of the STP Policy, the fire
incident cast liability upon the appellant insurer, and did not result in repudiation
of the SFSP Policy. It was submitted in this regard that the SFSP Policy contained
specific exclusions. Clause 9 of the General Exclusion condition was relied upon
to show that specific kinds of profit or earnings were excluded i.e., loss of profit
/ opportunity cost as being not payable under the domestic policy. Consequently,
all in direct losses stood excluded. Such a specific condition did not rule out other
kinds of loss of profits. It was urged that the primary aim or purpose of the SFSP
Policy was to cover all manner of losses arising out of insurable incidents of
different kinds. In this case that was fire; the only amount payable under the
SFSP Policy was relatable to loss. Undoubtedly, the SFSP Policy expressly
disassociated itself from loss other than manufacturing as a result of fire. That
was covered by the STP Policy. Consequently, there was no overlap between the
claims under the two policies.
14. It was argued that the insurer in its repudiation letter dated 11.09.2009 and
29.01.2010 specifically took a position with respect to liability, by holding that
Clause 47 was not intended to operate in respect of the property. It was therefore
argued that the insurer was liable to the extent of the local policy applicable.
Learned Counsel relied upon the decision of M/s. Galada Power and
Telecommunication Ltd. v. United India Insurance Co. Ltd2
to submit that the
insurer could not be allowed to travel beyond the grounds on which the claim was
repudiated by it. Therefore, the appellant could not be allowed to resist the claim
on the ground that it was payable under the AR Policy, even if it was not payable
under the STP Policy issued by Allianz.
15. Learned senior counsel urged that it was only after attaining full clarity on
the aspects of difference in conditions with regard to profit element and
manufacturing cost, and affording the insurer an opportunity to dispute and
question the same, did the NCDRC pass the impugned order, which assessed the
loss. It was argued that first, the NCDRC took the figures in terms of report of
the Domestic Surveyor appointed by it, who assessed gross cost of goods at ₹
12.59 crores. A sum of ₹ 88.57 lakhs was deducted from that for seconds goods
(after washing and drying); and cost of stock impacted by fire was assessed @ ₹
11.70 crores. Salvage of ₹ 36 lakhs was assessed by the Domestic Surveyor. It was
deducted, bringing the net loss to ₹ 11.34 crores. The NCDRC noted that Levi
claimed ₹ 9.08 crore in its complaint.
16. To reconcile the figures, NCDRC noticed the affidavit of Kevin Heston
Whelan and the Final Survey Report of the Foreign Surveyor, which found that
the Foreign Surveyor assessed salvage at ₹ 2.6 crores, i.e., higher than that
assessed by the Domestic Surveyor. If this salvage amount is deducted from the
figure of ₹ 11.70 crores instead, then the figure of ₹ 9.1 crores was payable to
Levi by the insurer (after deduction of policy excess of ₹ 10,000/-). It was urged
(2016) 14 SCC 161.
that in the alternative, NCDRC also assessed insurer’s liability on the basis of
assessment by the Global Insurer’s surveyor, which ultimately worked out to a
total figure of ₹ 27 crores. After deducting the sum of ₹ 19.52 crores, the balance
i.e., ₹ 7.48 crores was held payable by the insurer.
17. Counsel lastly urged that if the insurer’s interpretation of the SFSP policy,
as well as Clause 47 of the STP policy were to be accepted, the result would be
anomalous inasmuch as the SFSP policy would in effect result in no coverage. In
such case, the insurer would have collected the premia (which it undoubtedly did)
without any liability at all.
The Provisions of Law
18. The first issue involved before the NCDRC was whether the STP Policy
was a marine policy. The NCDRC considered the stipulations in the policy,
having regard to Condition No. 4 in the SFSP Policy. However, it did not return
any positive finding that the STP Policy was a marine policy. Since the parties
have joined issues on this aspect, and made submissions, the issue has to be
decided, particularly in the context of the Condition No. 4 of the SFSP Policy and
provisions of law. It would therefore, be relevant to examine the provisions of the
Marine Insurance Act, 1963 in addition to other provisions. Section 3 of the Act
defines marine insurance. The expression “marine adventure” is defined by
Section 2(d). Similarly, “maritime peril” referred to in “marine adventure” is
defined in Section 2(e). Those definitions are extracted below:
“ Section 2….
(d) "marine adventure" includes any adventure where -
(i) any insurable property is exposed to maritime perils;
(ii) the earnings or acquisition of any freight, passage money, commission,
profit or other pecuniary benefit, or the security for any advances, loans, or
disbursements is endangered by the exposure or insurable property to maritime
(iii) any liability to a third party may be incurred by the owner of, or other
persons interested in or responsible for, insurable property by reason of
(e) "maritime perils" means the perils consequent on, or incidental to, the
navigation of the sea, that is to say, perils of the seas, fire, war perils, pirates,
rovers, thieves, captures, seizures, restraints and detainments of princes and
people, jettisons, barratry and any other perils which are either of the like kind
or may be designated by the policy..”
19. Section 4 clarifies that a contract of marine insurance may, by its express
terms, or by usage of trade, be extended so as to protect the assured against losses
on inland waters or on any land risk which may be incidental to any sea voyage.
The provisions of Marine Insurance Act are therefore subject to the terms of the
policy of insurance. Sections 3 and 4 read as follows:
“3. Marine insurance defined.—A contract of marine insurance is an
agreement whereby the insurer undertakes to indemnify the assured, in the
manner and to the extent thereby agreed, against marine losses, that is to say,
the losses incidental to marine adventure.
4. Mixed sea and land risks.—
(1) A contract of marine insurance may, by its express terms, or by usage of
trade, be extended so as to protect the assured against losses on inland waters
or on any land risk which may be incidental to any sea voyage.
(2) Where a ship in course of building or the launch of a ship, or any adventure
analogous to a marine adventure, is covered by a policy in the form of a marine
policy, the provisions of this Act, in so far as applicable, shall apply thereto, but
except as by this section provided, nothing in this Act shall affect any rule of
law applicable to any contract of insurance other than a contract of marine
insurance as by this Act defined.
Explanation.—“An adventure analogous to a marine adventure” includes an
adventure where any ship, goods or other movables are exposed to perils
incidental to local or inland transit.”
Section 57 states that where the subject matter insured is destroyed, or so
damaged so as to cease to be a thing of the kind insured, or where the assured is
irretrievably deprived thereof, there is an actual total loss.
20. It is also relevant to note at this stage that Section 2 (13A) of the Insurance
Act, 1938 too defines “marine insurance” expansively. It reads as follows:
“(13A) “marine insurance business” means the business of effecting contracts
of insurance upon vessels of any description, including cargoes, freights and
other interests which may be legally insured, in or in relation to such vessels,
cargoes and freights, goods, wares, merchandise and property of whatever
description insured for any transit, by land or water, or both, and whether or
not including warehouse risks or similar risks in addition or as incidental to
such transit, and includes any other risks customarily included among the risks
insured against in marine insurance policies”
21. It is the consistent argument by Levi that the provisions of the
Nationalization Act obligate it to cover its risks through a domestic policy.
Section 25 of the Nationalization Act, is as follows:
"25. Properties in India not to be insured with foreign insurers except with
permission of Central Government.--
(1) No person shall take out or renew any policy of insurance in respect of any
property in India or any ship or other vessel or aircraft registered in India with
an insurer whose principal place of business is outside India save with the prior
permission of the Central Government.
(2) If any person contravenes any provision of sub-section (1), he shall be
punishable with imprisonment for a term which may extend to one year, or with
fine which may extend to one thousand rupees, or with both."
Relevant provisions of the STP policy and the SFSP policy
a. STP Policy
22. The relevant provisions of the STP Policy are extracted below:
“OPEN MARINE INSURANCE CONTRACT
Levi Strauss & Co. (and Majestic Insurance International Ltd. as a reassured
where applicable) and/or subsidiaries and/or associated and/or affiliated
controlled companies or corporations as may now exist or may hereafter be
formed or acquired, any companies or corporations over which the Assured
exercises management control and/or for whom they have authority to insure.
Hereinafter referred to as the Assured (For account of whom it may concern)
(1) In consideration of premium to be paid at rates to be agreed, insurance
herein covers all shipments of goods and/or merchandise of every kind and
description, (including, but not limited to, raw stock, materials, stock and
goods in process, finished goods and packaging materials), machinery,
equipment, spare parts and shipping containers, freight and all other interests
incidental to the Assured's business, lost or not lost, by any conveyance
including any connecting
conveyances between ports and/or places throughout the world, including
(2) This policy covers continuously while in transit, from the time of
commencement of transit until delivery to ultimate destination without
limitation of time (except as may be specifically excluded elsewhere herein)
notwithstanding the Warehouse to Warehouse Clause and Marine Extension
B. This insurance to cover all shipments, whether made by the Assured, or
its agents, or by others for its account or in which it may have an insurable
interest; also shipments belonging to others, which the Assured has
instructions, or is under obligation (whether by arrangements, understandings,
agreements or otherwise) or has a right to insure.
C. To take all insurances attaching hereto during the period from 1st May,
2008 to 30th April, 2009, both days inclusive, Local Standard Time, at the
place the shipment commences and, on all goods, and/or merchandise and/or
property in storage at locations insured under this policy.
SUBJECT MATTER INSURED:
Goods and/or merchandise and/or cargo of every description incidental to the
Assured's business as may be declared.
Consisting principally of, but not limited to, raw stock, materials, stock, goods
in process, finished goods etc. and similar property of others for which the
Assured is liable and/or duty and/or freight and/or insurance and/or interest
and/or advances and/or charges.
Coverage hereunder includes whilst in transit and/or in store or elsewhere,
including whilst at retail locations.
USD 10,000,000 any one vessel and/or conveyance USD 50,000,000 any one
location and in the aggregate per annum in respect of earthquake (first loss).
But in respect of Retail Locations USD 5,000,000 any one Retail Location and
in the aggregate per annum in respect of earthquake
(or equivalent in other currencies).
6. WAREHOUSE TO WAREHOUSE
This insurance attaches from the time the goods leave the warehouse at the
place named in the policy or certificate or declaration for the commencement
of the transit and continues until the goods are delivered to the final warehouse
at the destination named in the policy or certificate or declaration, or a
substituted destination as provided in Clause 7.B hereunder.
41. OTHER INSURANCE CLAUSE
In case the interest hereby insured is covered by other insurance (except as
hereinafter provided) the loss shall be collected from the several policies in the
order of the date of their attachment, insurance attaching on the same date to
be deemed simultaneous and to contribute pro rata; provided, however, that
where any fire insurance, or any insurance (including fire) taken out by any
carrier or bailee is available to the beneficiary of this policy, or would be so
available if this insurance did not exist, then this insurance shall be void to the
extent that such other insurance is or would have been available.
It is agreed, nevertheless, that where these Assurers are thus relieved of
because of the existence of other insurance, these Assurers shall receive and
the premium payable under this policy and, in consideration thereof, shall
guarantee the solvency of the companies and/or underwriters who issued such
other insurance and the prompt collection of the loss hereunder to the same
extent (only) as these Assurers shall have been relieved of liability under the
terms of this clause, but not exceeding, in any case, the amount which would
have been collectible under this policy if such other insurance did not exist.
47. ADMITTED INSURANCE-DIFFERENCE IN CONDITIONS CLAUSE
It is agreed that where the Assured or any of their Associated, Affiliated or
Companies or Partners are obligated by legislation or otherwise to arrange
insurance locally, they shall continue to have the full benefit of these
insurances in respect to difference in perils insured, definitions, conditions
and/or limits of liability.”
(b) SFSP Policy
23. The coverage of the policy was as follows:
“Policy covers various loss or damage caused on account of fire (excluding
destruction or damage caused to the property insured by:
a) i) its own termination, natural heating or spontaneous combustion
ii) its undergoing any heating or drying process.
b) burning of property insured by order of any Public Authority.
“9. Loss of earnings, loss by delay, loss of market or other consequential or
indirect loss or damage of any kind or description whatever.”
Condition No. 4 which is material for the purpose of deciding this case is
“4. This insurance does not cover any loss or damage to property which, at the
time of the happening of such loss or damage, it insured by or would, but for
the existence of this policy, be insured by any marine policy or policies had this
insurance not been effected”.
Analysis and Conclusions
24. The fire incident took place on 13.07.2008. Levi’s goods were stored in the
warehouse of Safexpress. There is no dispute that the fire incident was reported
immediately. On 22.07.2008 and 23.07.2008, the premises were visited by
authorized representative of Kaypsens & McLarens Young International,
Surveyor & Loss Assessor for final survey to value the loss caused by the fire at
the premises. They were nominated by Allianz. Pursuant to that visit, a Status
Report dated 28.07.008 was prepared setting out the details of the accident and
losses incurred. Subsequently the premises were once again inspected on
07.08.2008 and 08.08.2008, pursuant to which a Second Status Report was made
on 11.08.2008. In the meanwhile, on receipt of the fire accident intimation the
insurer appointed M/s Professional Surveyors and Loss Adjusters Pvt. Ltd. for
survey and assessment of loss submitted their final Survey Report on 08.08.2009.
The surveyor assessed the loss for ₹ 11.34 crores. So far as the claim’s
admissibility is concerned, the surveyor noticed the two policies issued by
Allianz, Clauses 41 and 47 of the STP Policy, and Condition No. 4 of the SFSP
policy, and stated that in its opinion the insurer “had no liability in respect of the
captioned claim, in view of the Global Marine Policy.” The relevant observations
are extracted below:
XVII ADMISSIBILITY OF THE CLAIM:
a. The Insured's Parent Company M/s Levi Strauss & Co., has two Insurance
Policies, one Companies Marine policy covering the goods worldwide and
while at locations worldwide for storage, processing or packaging or
otherwise, on First Loss basis for an amount of USD 50,000,000 for any one
location, as. per Endorsement No: 2 - Storage/Inventory/Processing
Coverage. Clause 41 - Other Insurance Clause - also provides for pro-rata
contribution along with all other insurance-policies. This policy has been
taken from Allianz Global Risks.
b. The other Policy taken by the Parent is a Commercial Lines Policy from
Allianz Global Risks US Insurance Company. This policy also covers goods
worldwide upto a loss limit of USD 100,000,000/= per location. This Policy
also has a Standard Fire Bay Provisions Endorsement which mentions “Prorata Liability”.
c. According to Condilion No: 4 of the SFSP Policy issued by UIC, “The
Insurance does nol cover any loss or damage to property which, at the time
of happening of such loss or damage, is insured by or would but for the
existence of this policy, be insured by any marine policy or policies except in
respect of any excess beyond the amount which would have been payable
under the marine policy or policies’ had this, insurance not been effected.”
d. Therefore, in our opinion, UIIC has no. lability in respect of the captioned
claim, in view of the Global Marine Policy.”
Eventually, the insurer, on 11.09.2009, repudiated the claim. In the meanwhile,
even before that event, on 18.07.2009, the insurer had intimated to Levi that by
virtue of Condition No. 4 of the SFSP policy, since the risk was covered by
another policy, that fact had to be considered.
25. The complaint before the NCDRC claimed the sum of ₹ 9.08 crores along
with interest @ 18% calculated from the date of claim to the date of payment. It
was in these proceedings, for the first time, that Levi disclosed that it received
amounts in satisfaction of its claims under the STP Policy issued by Allianz. It
was submitted that the position with regard to the losses incurred by Levi as on
date of the complaint was that the total inventory loss was $ 7.01 million. Under
the STP Policy issued by Allianz to Levi’s parent company, US $4.54 million had
already been paid to the parent company. Levi claimed that this was amount in
excess to the claim made by it under the SFSP Policy on “Difference in
Conditions” basis. Levi, therefore, claimed it was entitled to receive $ 1.97
million (~ ₹ 9.08 crores) under the SFSP Policy plus interest for inventory losses
caused by the fire. The insurer resisted, arguing that by virtue of a co-joint reading
of Condition No. 4 of the SFSP Policy, and Clause 47 of the STP Policy, it was
26. NCDRC, in its impugned order, repelled the insurer’s contention, holding
firstly that Condition No. 4 could operate only if the other policy (i.e., one issued
by Allianz) was a marine policy. The NCDRC did not decide this issue. The
impugned order next held that by reason of Section 25 of the Nationalization Act,
Levi was obligated to cover its risks through a domestic policy and therefore the
condition in Clause 47 of the STP Policy, it was entitled to the full benefit of the
SFSP Policy. It was lastly held that the claimant was entitled to the amount of
loss constituting the difference between the pay out by Allianz and the value of
Was the STP Policy a Marine Policy?
27. In the light of the above facts, the first question which this Court has to
decide is regarding the nature of the STP Policy issued by Allianz. The insurer
asserts that it was a marine policy. However, the NCDRC has held otherwise.
28. This Court has, in a previous section of this judgment, noted relevant
provisions of the Marine Insurance Act. The expression “marine adventure” is
defined by Section 2(d). Similarly, “maritime peril” referred to in “marine
adventure” is defined in Section 2(e). Section 3 defines a marine policy; Section
4, which is relevant for this case, deals with mixed marine and land risks. It inter
alia, enables coverage – through “express terms, or by usage of trade” –
extension of marine policies “so as to protect the assured against losses on inland
waters or on any land risk which may be incidental to any sea voyage.”
29. In New India Assurance Co. Ltd. vs. Hira Lal Ramesh Chand & Ors3
court described a marine policy as follows:
“14. Marine Insurance is a contract whereby the insurer undertakes to
indemnify the assured in the manner and to the extent thereby agreed, against
marine losses, that is to say losses incident to marine adventure. The instrument
in which the contract of marine insurance is generally embodied is called a
policy. The thing or property insured is called the subject matter of insurance
and the assured's interest in that subject matter is called his insurable interest.
That which is insured against is the loss arising from maritime perils and
casualties, and these are called the perils insured against or the losses covered
by the policy. When the insurer's liability commences under the contract, the
policy is said to attach; or in other words, the risk is said to attach or to begin
to run from that time. A marine insurance cover applies to the shipment and if
the shipment reaches the destination, in a safe and sound condition, no claim
can arise against the insurer. A contract of marine insurance may, however, by
its express terms or by trade usage, be extended so as to protect the assured
against losses on inland waters or against any land risk which may be incidental
3 2008 (10) SCC 626.
to a sea voyage. (Vide Sections 3 & 4 of Marine Insurance Act, 1963 and
Halsbury's Law of England, 4th Edition, Vol.25 paras 216 and 218).
30. Warehouse risks, combined with voyage and other marine risks, are
considered as part of marine insurance policies in India. This has been held in
Peacock Plywood Pvt. Ltd. v. The Oriental Insurance Co. Ltd4
; United India
Insurance Co. Ltd. v Great Eastern Shipping Co. Ltd 5
. In Hira Lal (supra), this
Court, after considering Section 4 of the Marine Insurance Act, held as follows:
“17. In view of the insurance cover extending `warehouse to warehouse' the
consignments are covered by insurance not only during the sea journey, but
beyond as stated in the policy. Therefore, the contention of the insurer that the
insurance cover is available only in regard to maritime perils that is perils
relating to or incidental to the navigation of the sea may not be correct. Having
regard to Section 4 of the Marine Insurance Act and the terms of the policy
undertaking insurance cover against wider risks, the policy of insurance would
cover the loss not only while goods or navigating the sea but also any loss or
damage during transit from the time it leaves the consignor's warehouse till it
reaches the consignee's warehouse. The cover against risks will however cease
on the expiry of 60 days after discharge of the consignment from the vessel at
the final port of discharge, if the goods do not reach the consignee's warehouse
or place of storage for any reason within the said 60 days.”
31. In the present case, the first two recitals of the STP Policy, as well as the
warehouse-to-warehouse transit (Clause 6) and other stipulations clearly state that
the policy covers both marine and other risks. An express condition is that
“Coverage hereunder includes whilst in transit and/or in store or elsewhere, including
whilst at retail locations.
------ ------ -------
USD 10,000,000 any one vessel and/or conveyance USD 50,000,000 any one
location and in the aggregate per annum in respect of earthquake (first loss).
But in respect of Retail Locations USD 5,000,000 any one Retail Location and
in the aggregate per annum in respect of earthquake.”
In fact, the STP describes itself as “OPEN MARINE INSURANCE
4 2006 Supp (10) SCR 140.
5 2007 (9) SCR 350.
32. In view of these materials, it is clear that the STP Policy was a marine
policy which comprehensively covered voyage, transit, transportation and
warehouse perils. As can be seen from the description of the policy, and other
express stipulations, all kinds of risks, including marine risks were covered. In
fact, different limits for “retail locations” were provided; further Clause 6 also
extended to warehouse risks. In these circumstances, and having regard to the law
declared by this Court, what is material is not whether the insurable event
occurred during the voyage; rather, the focus is on the nature of the cover. The
cover in this case, clearly and unequivocally included marine perils. Therefore, it
was a marine cover.
33. Condition No. 4 of the SFSP Policy, which constituted a contract between
the parties, precisely contemplated a situation whereby in the event of occurrence
of an insurance risk, if Levi (or someone on its behalf, like in the present case the
parent company) was entitled to claim under a marine policy, the insurer was not
to be held liable.
34. In Export Credit Guarantee Corporation of India Ltd. v. Garg Sons
, this Court held:
“The insured cannot claim anything more than what is covered by the insurance
policy. The terms of the contract have to be construed strictly, without altering
the nature of the contract as the same may affect the interests of the parties
adversely. The clauses of an insurance policy have to be read as they are.
Consequently, the terms of the insurance policy, that fix the responsibility of the
insurance company must also be read strictly. The contract must be read as a
whole and every attempt should be made to harmonise the terms thereof,
keeping in mind that the Rule of contra proferentem does not apply in case of
commercial contract, for the reason that a Clause in a commercial contract is
bilateral and has mutually been agreed upon. (Vide Oriental Insurance Co. Ltd.
v. Sony Cheriyan [ (1999) 6 SCC 451], Polymat India (P) Ltd. v. National
Insurance Co. Ltd. (2005) 9 SCC 174], Sumitomo Heavy Industries Ltd. v.
ONGC Ltd. (2010) 11 SCC 296 and Rashtriya Ispat Nigam Ltd. v. Dewan
Chand Ram Saran (2012) 5 SCC 306)”
6 2014 (1) SCC 686.
35. Similar views about the nature of insurance contracts and the principles of
their interpretation were expressed in Vikram Greentech India Ltd v New India
and Sikka Papers Ltd v National Insurance Co8
. It has been held
recently, in Impact Funding Solutions Ltd. v. Barrington Support Services Ltd.9
“As a matter of general principle, it is well established that if one party,
otherwise liable, wishes to exclude or limit his liability to the other party, he
must do so in clear words; and that the contract should be given the meaning it
would convey to a reasonable person having all the background knowledge
which is reasonably available to the person or class of persons to whom the
document is addressed... This applies not only where the words of exception
remove a remedy for breach, but where they seek to prevent a liability from
arising by removing, through a subsidiary provision, part of the benefit which
it appears to have been the purpose of the contract to provide.”
36. In the light of the above discussion, on a plain and reasonable construction
of Condition No. 4 of the SFSP policy, that once it is established that Levi – or
on its behalf, in this case, its parent company – was covered for the risk under a
marine policy, (the STP Policy) and was entitled to claim under it, the appellant
insurer’s liability was excluded. Therefore, on a plain construction of the terms
of the policy issued by Allianz, it was a marine policy. Therefore, Condition No.
4 operated to exclude the insurer’s liability.
Was Levi Obligated by Indian Law to Cover its Risks?
37. Clause 47 of the STP Policy issued by Allianz stated that the assured (i.e.,
Levi’s parent company) “or any of their Associated, Affiliated or Companies or
Partners are obligated by legislation or otherwise to arrange insurance locally”.
38. The second question which arises for consideration is what is the meaning
of the term “obligated by legislation” This expression is an integral part of Clause
7 2009 (5) SCC 599.
(2009) 7 SCC 777.
 UKSC 57. This judgment was followed in New India Assurance Company Limited and Ors. vs. Rajeshwar
Sharma & Ors. (2019) 2 SCC 671.
47 of the STP Policy. An overall reading of that condition bears out the intention
of the parties that regardless of whether domestic legislation in a particular
country mandates the taking out of a policy issued by local insurer, the global
insurer, i.e., Allianz would still continue to be liable. This is clear from the latter
part of the condition, “they shall continue to have the full benefit of this insurance
in reference to the difference in the insured, definitions, conditions and/or limits
39. It is clear that if and only if the insured, i.e., Levi, is obligated by law, i.e.,
required to have some form of mandatory insurance by virtue of express
provisions of law that the particular stipulation would operate to the extent of
‘difference’, Levi would be entitled to claim from Alliance. The expression
“obligated by law” has to be understood in the context as mandatory.
40. According to Stroud's Judicial Dictionary of Words and Phrases10:
"Obligation" is a word of his own nature of a large extent; but it is commonly
taken in the common law, for a bond containing penalty, with condition for
payment of money or to do or suffer some act or thing, etc. and a bill is most
commonly taken for a single bond without condition. The person bound is the
"obligor"; the other party is the "obligee". See Ryland Vs. Delisle L.R. 3 P.C 17
The word "obligation" primarily means a tie. Legally it was in origin the
binding tie established by what is called a "bond" as between obligor and
obligee. [Watkinson Vs. Hoolington (1944) K.B 16, 21 (Scott L.J.)]
"Oblige" :- A person is "obliged" to do a thing when placed in such
circumstances that he can scarcely help it; e.g. a constable who has been
suspended and on whom an inquiry has been ordered, and who thereupon sends
his resignation, has been "obliged to resign", within the rules of a pension fund
(Lapointe Vs. L'Association de Retraite, Montreal  A.C. 535)”
P. Ramanatha Iyer’s Advanced Law Lexicon11 explains the term:
“"Obligate" means to bring or place under obligation; to bring or firmly hold
to an act.
"Obligated" means strictly, and in common parlance, to be bound.
10 Ninth Edition (2016) Vol. II pg. 1691.
11Sixth Edition, (2019) Vol.3 pg. 3833.
"Obligatio" denotes not merely the passive duty imposed upon the obligor but
also the relationship between the obligor and the obligee such as that between
debtor and his creditor. It is that legal relationship subsisting between two
persons by which one is bound to the other for a certain performance.
"obligatio civilis" means an obligation enforceable by action, whether it derives
its origin from the jus civile, as the obligation engendered by formal contracts
or the obligation enforceable by bilaterally penal suits, or from such portion of
the jus gentium as has been completely naturalized in the civil law and protected
by all its remedies, such as obligation engendered by formless contracts.”
According to Black's Law Dictionary12:
"Obligation is a legal or moral duty to do or not to do something".
"Legal obligation" has wide and varied meanings. It may refer
to anything that a person is bound to do or forbear from doing,
whether the duty is imposed by law, contract, promise, social
relations, courtesy, kindness or morality.”
41. It is therefore evident from the above discussion that there should be a
mandate in law or in contract or by contract (which is covered by the expression
“or otherwise”). The argument on behalf of Levi was that Section 25 prohibits
the foreign insurers from taking or bringing any policy of insurance in respect of
any property in India and as a result it was compelled to take out the SFSP Policy.
If the plain meaning of the expression “obligated by law” or “obliged by law” is
to be understood, there should be an express requirement in law, which compels
the insured to obtain a policy. There are provisions in specific legislations in this
regard, such as the Motor Vehicles Act, 198813; the Merchant Shipping Act,
195814; Carriage by Air Act, 197215 and the Public Liability Insurance Act,
199116, etc. The conditions spelt out in these specific instances compel entities
and business to obtain specific kinds of insurance policies to cover particular
12 11th Edition (2019) page 1292
13 Section 146.
14 Section 352; Section 434A and 434B.
15 Section 4A read with Para 50, Chapter VI, Third Schedule to the Act.
16 Section 4 imposes a duty on owners of establishments involved in hazardous industries, to take out insurance
42. In this case, it is not Levi’s position that there exists any legislation which
compelled it to obtain insurance to cover risks which it sought to get covered by
the SFSP Policy. In this context, a mere prohibition in Section 25 of the
Nationalization Act clearly did not apply to Levi’s parent company, which
conducts business overseas (and not only in India) and obtain a marine cover
which catered to all risks, (including marine risks as well as risks to the goods in
transit and when they were warehoused). Therefore, the prohibition in Section 25
per se does not apply. Equally, there was no specific provision requiring Levi to
obtain a domestic policy, in the conduct of its business. The NCDRC, in this
Court’s opinion, was clearly wrong in holding that Clause 47 applied and it had
to be read in the way it was.
Interpretation of Clause 6 and 41 of STP Policy and Condition No. 4 of SFSP
43. As concluded in the first section of the analysis of this judgment, Condition
No. 4 of the SFSP Policy clearly excluded the insurer’s liability in the event Levi
could collect amounts under another insurance policy for the same risk. Clause 6
of the STP Policy as well as the recitals (noted earlier) point to the fact that a
comprehensive overall coverage was envisioned by Levi’s parent company. That
comprehensive risk included fire risks at the various warehouses where different
subsidiaries, including Levi (insured in this case) had stored its goods. The
surveyors appointed by Allianz, Mr. K.P. Sen, prepared and submitted two
reports. In the final report, according to the assessment made, two alternatives
were provided. In the first one, the value of the goods was affected by the fire
incidents after deduction for 2.5% for obsolete desktops and the value of net
realization of salvage at actuals was fixed at ₹ 11.10 crores. According to the
second alternative, which was on sale cost basis, again, after taking 2.5% for
obsolete/dead stocks and subtracting net realization of salvage value at actual
cost, the next cost at net sale basis was assessed at ₹ 15.30 crores. Initially, the
assessment (in terms of the documents placed on the record) was $3.60 million
as on 19.08.2008. This report took note of a plausible claim by Levi upon the
insurer. The subsequent supplementary report which provided global claims
services to Levi’s parent company dated 03.10.2008 indicated that “based on
present information”, it stated that the loss reserves should be increased to $4.5
million. It further stated that upon review, MYI calculation of inventory at
wholesale selling price loss salvage value was $6.85 million. In these
circumstances, finally, the sum of $ 4.54 million was paid out ($ 3 million plus
~$ 1.54 million).
44. A plain reading of Clause 41 of STP Policy shows that where fire insurance
or any insurance which was taken out by the carrier was available to the
beneficiary, i.e., Levi, or ‘would be so available’ if the STP did not exist, then a
claim under that policy, i.e., STP Policy would not be maintained and the
insurance would be void to that extent. There is nothing on the record to show
that any carrier or bailee in this case made a claim upon Alliance or any other
insurer to recover possible liability in furtherance of any policy. What has been
established from the record is that the sum of $4.54 million was in fact disbursed
to Levi as admitted liability by Allianz. In the circumstances, clearly, Condition
No. 4 of the SFSP Policy operated and excluded the appellant-insurer’s liability.
45. What is in issue in this present case has been characterized as “double
insurance”, i.e., where an entity seeks to cover risks for the same or similar
incidents through two different - overlapping policies. There is a wealth of
international jurisprudence on the various nuances of double insurance. Such
double insurance is per se not frowned upon in law. The courts however, adopt a
careful approach in considering policies which seeks to exclude liability on the
part of the insurer.
46. The celebrated commentary on insurance, Colinvaux’s Law of Insurance,
has this to say on double insurance -
Pg. 12-130: General definition. Double insurance arises where two or
more independent insurers cover the same interest against the same risk,
that is, there is a common liability18
As a matter of principle, it is clear that there cannot be double insurance unless
there is in existence more than on valid policy attaching to the same interest.
There is, for example, no double insurance where one policy is substituted for
another19. For there to be double insurance the policies need not be identical
but may cover different subjects and different risks as well as the risk covered
in common, but what is essential is that a common liability to indemnify the
same assured in respect of a specified loss must exist. The loss which more than
one insurer is liable to make good must be identical, so that payment of a claim
by one insurer will provide a co-insurer with a defence to a like claim against
it. In other words, two or more insurers must have insured the same assured in
respect of the same risk on the same interest in the same subject-matter.20
Pg. 12-131: Same assured and same interest Double insurance arises only
where both policies cover the subject-matter which has been the subject of the
loss. This is essentially a matter of construction of each of the policies. Thus, in
Baag v Economic Insurance Co Ltd21 it was held that a lorry-load of cigarettes
insured under an all-risks transit policy did not form part of the assured's stock
in trade at a factory at which the load had been temporarily stored, so that the
fire insurers of the factory were not liable to contribute towards payments made
by the all-risks insurers on the destruction of the factory and the load by fire.”
Pg. 12-132: Same assured and same interest. Generally, double insurance
arises where the same assured possesses two overlapping policies, although
there could potentially be double insurance where two assureds with the same
interest in the subject-matter insured that interest. It is more likely, however,
that different assureds will have different interests in the insured subject-matter,
and there is no double insurance in that situation because each assured is
insuring his own interest. Typical illustrations include concurrent interests in
17 Colinvaux’s Law of Insurance 12th edition Sweet & Maxwell (2019) Ed. Robert Merkin
18 See generally, Albion Insurance Co Ltd v GIO (NSW) (1969) 121 C.L.R. 342. In Equity Syndicate Management
Ltd v Glaxosmithkline Plc  EWHC 2163 (Comm);  Lloyd’s Rep. I.R. 155 a motor policy which by
its terms covered a claim by an employee driving a hired car was rectified to accord with the parties’ common
intention, so that the risk was borne solely by a policy designed to cover such risks and there was no double
19 Union Marine Insurance Co Ltd v Martin (1866) 35 L.J.C. P. 181. See also QBE Insurance (International) Ltd
v Allianz Australia Ltd  NZCA 239, where the second policy was held to incept on the termination of the
first, so that there was no overlapping cover.
20 Portavon Cinema Co Ltd v Price & Century Insurance Co Ltd  4 All E.R. 601; North British & Mercantile
Insurance Co v London, Liverpool & Globe Insurance Co (1877) 5 Ch. D. 569. See also: Co-operative Bulk
Handling Ltd v SGIC (WA) (1990) 6 ANZ Ins Cas 60-992; Boys v Insurance General Manager  1 N.Z.L.R.
21  2 Lloyd’s Rep. 581. Cf. QBE Insurance (Australia) Ltd v Westfarmers General Insurance Ltd 
land held by vendor and purchaser,22 landlord and tenant,23 employer and
contractor, or mortgagor and mortgagee,24 and concurrent interests in goods
held by bailor and bailee.25 Equally, there is no double insurance between a
primary policy and a subsequent excess of loss policy26 or between a primary
policy and an increased value policy.27”
47. Similarly, Mac Gillvray on Insurance Law28 has this to say:
“There is high appellate authority29 for preferring the reasoning in the Eagle
Star case to that in Legal & General on the ground that an insurer should be
able to rely on policy defences to a claim by the assured in answer to a claim
for contribution. It is very respectfully submitted that Legal & General should
prevail. If an insurer can defeat a claim for contribution by reliance upon
defences to his liability to the assured arising after the loss, this will strike at
the foundations of the doctrine. First, once the first insurer has paid a complete
indemnity to the assured, the second insurer would be entitled to decline liability
to the assured on the ground that he has been fully indemnified30, although the
payment is the basis of the equity between the two insurers. Secondly, it would
be possible for the second insurer to defeat the claim for contribution by
agreeing with the assured to cancel the second policy after the first insurer had
paid a complete indemnity, contrary to the decision in O'Kane v Jones, The
48. In National Employers Mutual General Insurance Association v Haydon32
‘S’, a firm of solicitors was insured by ‘P’ under a policy, renewable annually;
that policy excluded indemnification where the claimant was doubly insured. It
however covered claims arising after expiration, if due notice was given of the
likelihood of the claim before the policy expired. The claimant was later insured
22 Davjoyda Estates Pty Ltd v National Insurance Co of NZ Ltd (1965) 69 S.R. (NSW) 381.
23 Portavon Cinema v Price  All E.R. 601.
24 Western Australian Bank v royal Insurance Co (1908) 5 C.L.R. 533.
25 Dickson Watch & Jewellery Co Ltd v Mow Tai Insurance & Reinsurance Co Ltd  1 H.K.C. 505
26 Pacific Employers Insurance Co v Non-Marine Underwriters 71 D.L.R (4th) 731 (1990); Steelclad Ltd v Iron
Trades Mutual Insurance Co Ltd 1984 S.L.T. 304.
27 Boag v Standard Marine Insurance  2 K.B. 113.
28 Mac Gillivray on Insurance Law Centenary Edition 2012 Sweet and Maxwell Page 759 (24-027)
29 Bolton MBC v. Municipal Mutual Insurance Ltd.  Lloyd’s Rep IR 173 at  per Longmore L.J. Obiter,
stating that precedent did not oblige the CA to follow Legal & General Assurance Society v. Drake insurance Co.
 QB 887
30 Austin v. Zurich General Accident & Liability Insurance Co.  KB 250 at 258; AMP Workers’
Compensation v. QBE Insurance  NSWCA 267, stating – “The right of contribution cannot depend upon
the continued existence of co-ordinate liabilities for the same demand because the very payment which calls the
right into existence will have put an end to the liablility of the other insurance.”
31 O’Kane v. Jones, the Martin P  1 Lloyd’s Rep. 389, where the court held it was bound by precedent to
follow Legal & General Assurance Society v. Drake Insurance Co.  QB 887 at -.
32  2 Lloyd's Rep. 149
by another insurer under a policy with similar double insurance provisions and
excluding cover for prior claims. S gave notice to P of a future claim in due time.
P claimed a contribution from D, on the ground that this claim was a case of
double insurance. It was held that
“Where each of two insurers agrees to an indemnity payable under one policy,
unless it is payable under another policy, neither insurer can prove that he is
not liable; therefore both insurers are liable and there is a true event of double
insurance. In my judgment, however, the principle of Weddell's case as to the
sharing of liability only applies if an indemnity is payable under both policies.
A clause of express absolution from one policy by reference to another only
applies if there is another policy which indemnifies against the same risk. If this
were not the case, an unfortunate insured could fail to recover against the first
insurer because of the existence of the second policy, but fail to recover under
the second policy because the risk had not been accepted by the second insurer.
If only one insurer is liable the insured can claim the whole.”
49. In the present case, the facts are that the only claim preferred by Levi with
the insurer on 18.07.2008 was for ₹ 12.2 crores. There is no material on the record
to show that during the subsistence of the policy issued by the parent insurer, it
was ever notified by Levi about the existence of the policy issued by Allianz. The
final report of the surveyors appointed by the appellant insurer assessed the total
loss at ₹ 11.70 crores. However, it also stated that as Levi’s parent company had
obtained another policy under which the loss was to be recovered, the claim was
inadmissible because of Condition No. 4 of the SFSP Policy. It is also a matter of
record that as against the claim of ₹12.2 crores made upon the insurer in this case,
Levi ultimately received equivalent of over ₹19 crores.
50. A contract of insurance is and always continues to be one for indemnity of
the defined loss, no more no less. In the case of specific risks, such as those arising
from loss due to fire, etc., the insured cannot profit and take advantage by double
insurance. Long ago, Brett LJ in Castettion v Preston33 said that:
33 (1833) 11 QBD 380.
“The contract of insurance … is a contract of indemnity, …, and this contract
means that the assured, in the case of a loss …, shall be fully indemnified, but
shall never be more than fully indemnified.”
51. Levi could not have claimed more than what it did, and not in any case,
more than what it received from Allianz. Its endeavour to distinguish between the
STP Policy and the SFSP Policy, i.e., that the former covered loss of profits, and
the latter, the value of manufactured goods, is not borne out on an interpretation
of the terms of the two policies. Even the facts here clearly show that Levi
received substantial amounts towards the sale price of its damaged goods, over
and above the manufacturing costs.
52. In view of the foregoing discussion, the appeal has to succeed; the
impugned order of NCDRC is hereby set aside. Levi’s complaint is dismissed;
consequently, the appeal is allowed.
[UDAY UMESH LALIT]
[S. RAVINDRA BHAT]
[PAMIDIGHANTAM SRI NARASIMHA]
MAY 02, 2022.